Worldwide free shipping
45 days return, no questions asked
Sales hotline: +49 2361 97 09 70

BREXIT-Information

From 01.01.2021, Great Britain will no longer be part of the European Union. As a result, all orders between the EU and the UK must now be processed and handled by local customs and all goods entering the country must be declared.

Post Brexit costs

All EU based retailers sending parcels to the UK now have to fill out customs declaration forms and customers may also have to pay customs or VAT (Value Added Tax) charges, depending on the value of the products and the destination of the order.

As it is customary with all our customers from outside of the EU, we provide VAT free prices online and any additional customs charges are the responsibility of the customer.

According to the new regulations, VAT will be added and charged by us after processing an order only if the net value of the items is equal or less than 135.00 GBP. We will then send you an Order Confirmation email that will include the new price inclusive of VAT. In these cases, no additional fee should be paid upon delivery.

The VAT (20%) and possible additional handling fees will have to be paid to the courier upon delivery for all other orders with the only exception being special VAT-free zones (e.g Channel Islands). Additionally, we no longer accept UK VAT numbers except for Northern Ireland.

If there is any customs duties payment required for your order, UPS will provide a link that will allow you to make payment online. This can be found on the tracking page and you can track your parcel with the tracking number we will send you with your shipping confirmation email.

Post Brexit deliveries

Retailers are not the only party affected by these new regulations. Couriers have had to adjust their procedures and routes according to the new customs requirements as well and this may now be causing small delays on certain occasions.

Post Brexit returns

We are very happy to inform you that we still offer the 30 day Money Back Guarantee and 3 Year Warranty on all our items.
If you have any further questions regarding the BREXIT and its effects on a delivery, please contact us by phone or email:

Tel.: +49 2361 – 97 09 70

E-Mail: sales@kempermusic.com

Viewed
US American customers, please visit our US shop. Canadian customers choose your country below.