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Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right of withdrawal, you must inform us

Kemper GmbH
Königswall 16-18
45657 Recklinghausen
Germany
Telefax: +49(0)2361 93768-29
Email: onlinestore_order@kempermusic.com

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail).
You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion

The right of withdrawal does not exist concerning

  • deliveries of sealed audio
  • or videorecordings (e. g. CDs, LPs, DVDs) if the delivered data carriers have been unsealed; deliveries of tickets for events of any kind (e.g. concerts);
  • deliveries of goods that have been manufactured after customer specification or have been tailored according to the personal customer requirements.
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